Complaints

Complaint can be made to the Director regarding the functioning of BMS Certification Private Limited in writing. All the complaints will be investigated and the client will be informed of the outcome as per BMS Certification Private Limited procedure.

APPEAL

Client shall appeal to BMSCERT in respect of the following,

•  Non acceptance of client’s application for certification

•  Not granting, suspending, withdrawing or denying of certification

BMSCERT shall deal with the appeals according to its procedure and shall be responsible for all decisions at all levels of the appeal handling process as per BMSCERT procedure No. P-09 “Complaints and Appeals

BMSCERT shall acknowledge the receipt of the appeal and shall provide the client with progress reports and the outcome.

Complaints:

BMSCERT shall investigate the complaint received about the client to decide what action need to be taken and the same shall be communicated to the client at an appropriate time as per BMSCERT procedure No. P-09 “Complaints and Appeals. The identity of the complainant shall not be disclosed.